Although it’s not always easy to get associates’ names—especially for those who don’t wear nametags—it is a requirement for nearly all of AboutFace clients. If any names are missing, your shop project will be “rejected” and not eligible for payment.
Here are some tips for getting names:
- Just ask! On most shop projects, there’s nothing wrong with asking an associate for his or her name. Be sure to consult the client objectives for any restrictions.
- Ask another associate, “Your manager looks familiar. What’s his name?” or “A guy was helping me in the paint department a few minutes ago. Can you tell me who that was?”
- If all else fails, you can call the store later and say, “I talked to a salesperson in the footwear department earlier today, but I can’t remember his name. Could you tell me who it was if I describe him?” Again, consult the client objectives in case there are restrictions.
Be creative and remember: No Name, No Pay, No Exceptions!!